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Luxury Casino - VIP points locked after winning JACKPOT


Declined - This group operate a reward system that will automatically restrict further promotions for players who are ahead of the house.

Read our Luxury Casino Review.

Player's Complaint

Ive been buying in to Luxury, playing often, every time you buy in you get "VIP points" which can be turned into cash to play (as per wage requirement) over a year ago I collected said points, and decided to convert them into cash and play. I was playing a machine and hit the Mega jackpot $8000, but still had aprox $3000 in play threw to do. I did the remaining play through and was able to cash out $10,000 CDN. I did the cashout, aprox a week later got my payment of $10,000. I went back to play and had more VIP points, and it wouldnt let me convert them. It said it was "temp suspended" I went to support, they told me it is an auto thing and it will fall off on its own. Its been over a year, I have made SEVERAL deposits and it still wont let me convert. Its been WELL over a year, are they waiting until I deposit a total of $10,000 back??? They keep telling me, continue to make deposits and it will randomly fall off, they always give me the same "Auto Msg" and are NO help at all. I have $372.92 sitting there and Id like to use it! They say I will continue to earn VIP points,however I wont be able to use them. Why would I want to continue giving them my money with nothing in return "not even winning" or withdrawling anything, such a rip off!

Read the casino review

2 Responses

User icon
February 26, 2022

Hi AFOdark,

This group of operators do not allow players who are up on the house to access promotions. This is a practice that we do not necessarily agree with, but it long established and well documented online. They will not change it due to our intervention.



User icon
February 26, 2022

Thank you for your help, they are so crooked NOT worth playing there, they want to make sure they win EVERY time. They wont get that 10K back from me

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AFOdark consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Luxury
  • United Kingdom Gambling Commission
  • Malta Gaming Authority
  • Apollo Entertainment Limited

February 26, 2022

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