Unresolved - MoneyGaming casino have claimed that this player was involved in the operation of multiple accounts, but has failed to provide evidence to support this accusation. As such this complaint is Unresolved.
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Hi my username is [EDIT], email [EDIT]
So I played the VIP bonus at hxxp://www.moneygaming.com/vip.shtml depositing £1000 and they doubled it. I played Blackjack won a nice bit and then decided to wager it out on Slots. I withdrew £6300 sent in my ID as requested and then it went downhill from there.
I was emailed saying my winnings have been taken away as I broke a term. I got them on the phone and they told me it was a breach of the terms by moving from Blackjack to Slots during a bonus. I have a photo of the terms when I signed up, its just some security I always like to take when playing online, and off course this term was not here. This term rule has been added since I withdrew, however on the site they claim it was updated 3 days before I played. No, that is wrong, as I said I have a photo and it is not in there then. I told them on the phone about my photo and how the rule should not apply to someones gameplay when it did not exist at the time. Next thing they sent me was 'We reserve the right to amend any of these Terms and Conditions from time to time as we deem fit. Effective as of 00:00GMT on 30th October 2014, should the terms and conditions change, players will be asked to read and accept the new terms and conditions upon their next login.' Okay yes I agree its a players duty to read the terms, I do always but if it did not exsit when i played this statement can not apply to me nor give them the right to remove my winnings because of it. I also want to mention how hard it would be to continue playing BJ with it counting 10% and the wagering is 30,000, i would of had to play out 300.000 worth of bets, abit extreme but thats not my problem now i played before the term was added in. The support agent on the phone was very smug and not helpful, kinda giving them impression that because they are based in Alderney i am screwed. If you guys can help me that would be amazing, and if have any legal advice for me?
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MoneyGaming - Withheld Winnings
Posted by huntcmcm
February 27, 2015
huntcmcm consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
February 27, 2015