Tropicana Gold - Casino Not Paying 3 weeks +

Hi Notik - welcome to ThePOGG.com!

Before I can do anything to help you I need you to provide me with your username and the email address you use at Tropicana Gold.

Thanks,

ThePOGG

sent this info to [EDIT]

I can also provide screens if needed.

Have you received my email ?

Hi Notik,

Yes I have received your email and I've spoken to Tropicana Gold about the situation. I'm waiting for someone to get back to me.

I'll let you know as soon as I have any useful information.

ThePOGG

with this casino you can wait for any helpfull response for weeks ...

Hi Notik,

I have chased this issue a couple of times. We have multiple complaints regarding this group in progress at the present time and I've had responses for the other complaints. I'll chase this again now and see what I can find out.

Thanks,

ThePOGG

Withdrawal request confirmed on 2 Aug still pending.

Not only Tropicana Gold still charge you 31.5 in order to withdraw 150$ to Skrill (sic!) - they also process withdrawal to Skrill for more than 10 days

Will it be processed this week ... or next ?

Only thing they sent me regarding the withdrawal was:

Good day! For Skrill, once it's processed, funds will be received within 24 hours.

This info helps me thinking about the bright future

Hi Notik,

I've had some feedback from Tropicana Gold. They are apparently waiting for you to provide your Skrill account details. If you can take care of that directly we should be able to move this issue forward.

Thanks,

ThePOGG

Don't trust these liars, I've sent them all the details long time ago, they even answered:

Good day! For Skrill, once it's processed, funds will be received

within 24 hours.

--

Best regards,

Jana Hernandez

Finance Team

Key thing is "once it's processed" - 2 weeks is not enough for them to process a skrill withdraw with 22% comission.

Hi Notik,

I'm going to have to ask you to back off with the accusatory language otherwise I'll be closing this complaint. These types of implications are not helpful in any way, shape or form when it comes to trying to get your money back. As stated in the complaint guidance I provide they only make dealing with any complaint more difficult for me.

As it happens I'm dealing with several complaint against this group at the moment and can say in all but your progress has been made and money received. The chances are that the information you sent in has not reached the right person. If you're comfortable with it you can forward the details on to me at [email protected] and I'll forward them on to my contact at Tropicana Gold, otherwise I need you to go and email in the details again. My strong recommendation if you choose to do that is to be polite - if you're email matches the tone of the above post it's very likely to be put to the bottom of the stack.

ThePOGG

Resended my conversation with tropicana finance team to your email, please check it and see are they liars or no. If they sent you feedback on 15 Aug that they don't have my skrill and that's the only reason my withdraw is not processed, it was not true. That's fact.

Hi Notik,

Final warning on this one. The factual accuracy of your statements isn't in question, I'm telling you directly that the language you are using will only make the casino less willing to assist me in resolving this issue. If you're going to continue to make my life more difficult, then I'll stop trying to help you.

Regarding your email - I've read through it and cannot see anywhere in the email your Skrill account details, which is what the casino are waiting for. You need to forward these to them asap.

Thanks,

ThePOGG

Hi Notik,

Tropicana Gold have just informed me that your Skrill payment has been sent. The Transaction ID is 1226728969.

Can you confirm receipt?

Thanks,

ThePOGG

118.5$ received

I'd still rate this casino 1 of 10 stars

Hi Notik,

While I wouldn't be quite that harsh (you ultimately got paid, what would you rate a casino that didn't pay at all ;) ) I do sympathise with your frustrations and feel that this issue could have been managed far better.

Thanks for confirming your payment.

ThePOGG