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True Blue - Withdrawal time frame exceeded

Ruling

Found for the Player - Despite our repeated efforts to contact Bonza Spins to discuss this issue we have received no response whatsoever from the operator.

Read our True Blue Casino Review.

Player's Complaint

Been waiting for my withdrawal to clear to my bank account and they told me ten business days at the most now they are saying 15 or more due to the pandamic.

My bank here In Australia’s process time is 3-5 business days and that they thought this was too long of a wait tine for the funds to be paid out

All they can tell me is to wait another 5 days then they will escalate it if the first payment isn’t in my account

Read the casino review

2 Responses

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ThePOGG
August 27, 2020

Hi missjimmi89xo - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
ThePOGG
September 18, 2020

Hi missjimmi89xo,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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missjimmi89xo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • True Blue

August 27, 2020

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